RR Enterprises Announces PQR Quality Assurance Program

Mississauga, Ontario, Canada, May 10, 2010: RR Enterprises Ltd., one of the world’s leading Customer Care and Billing software providers, announced today the availability of the RR Enterprises’ PQR Quality Assurance Program. PQR allows for the tracking of all subscriber queries, complaints or claims across all telephony product categories and through every department. It allows operators to meet or exceed their service level targets and respond more quickly to subscriber issues and concerns.

Raymond Reichert, CEO of RR Enterprises noted, “our Telco customers operate in a tightly regulated environment and need problem resolution systems that never fail as well as detailed records of subscriber interaction.  PQR manages this process from start to finish across the entire network, involving individuals and departments who never thought their activities might be service affecting. It’s a real boost to operational efficiency and our customer is very satisfied with our team’s quick, professional work.”About RR Enterprises Ltd.
RR Enterprises is a leading subscriber management and billing solution for video, voice and Internet service providers over cable TV, Telco, wireless and satellite networks. Established in 1986, our worldwide customer base enjoys unequalled personalized service, one of the cornerstones of our business. Our truly functional system is highly automated and very user friendly and flexible. Our unique software architecture provides numerous features only available with the RR System. Already available in eight languages, new languages are easily added in about eight weeks.

The RR Enterprises System is operating in numerous locations throughout the United States and Canada, and internationally in Europe, the Middle East, South America and the Caribbean. For Details, Contact:

Raymond Reichert
RR Enterprises Ltd.
Phone (905) 855-7750
Email: raymondr@rrenterprises.on.ca