{"id":21,"date":"2011-10-05T18:02:06","date_gmt":"2011-10-05T18:02:06","guid":{"rendered":"http:\/\/rrenterprises.thinkalee.ca\/?page_id=21"},"modified":"2011-10-05T18:02:06","modified_gmt":"2011-10-05T18:02:06","slug":"smartlink-internet-comments","status":"publish","type":"page","link":"https:\/\/www.rrenterprises.on.ca\/?page_id=21","title":{"rendered":"Smartlink Internet Comments"},"content":{"rendered":"<div>\n<ul id=\"testimonials\">\n<li><strong>Mountain Cablevision Ltd.<\/strong>\n<dl>\n<dd><strong><em>&#8220;Implementing Smartlink has more than met our expectations &#8211; all the way from great support at implementation to continuing support from RR on an ongoing basis. We are fast closing in on our first year anniversary with RR&#8217;s Smartlink module. I am pleased to say that our primary focus &#8211; developing controls over the provisioning of our growing Internet access business and over the related inventories &#8211; has been met. Even better, we have derived significant benefits in several other areas. We have seen savings through reduced manpower requirements; we respond more directly to customer needs and issues because making changes to customer Internet accounts can now be accomplished by front office CSRs; finally, we have shifted routine account maintenance away from our technical support group, allowing them to focus on true support calls.&#8221;<\/em><\/strong><br \/>\nPat Kiely<br \/>\nDirector, Business Operations and Development<strong><br \/>\n<\/strong><\/dd>\n<\/dl>\n<\/li>\n<li><strong>Massillon Cable TV, Inc.<\/strong>\n<dl>\n<dd><strong><em>&#8220;Smart Link has greatly improved our customer service by integrating Internet provisioning functions with our billing system. Customer upgrades in service are made quickly and accurately. It&#8217;s a real benefit to have complete information available to both CSRs and Technical Support.&#8221;<\/em><\/strong><br \/>\nBob Gessner<br \/>\nPresident &amp; General Manager<\/dd>\n<\/dl>\n<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mountain Cablevision Ltd. &#8220;Implementing Smartlink has more than met our expectations &#8211; all the way from great support at implementation to continuing support from RR on an ongoing basis. We are fast closing in on our first year anniversary with RR&#8217;s Smartlink module. I am pleased to say that our primary focus &#8211; developing controls [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=\/wp\/v2\/pages\/21"}],"collection":[{"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21"}],"version-history":[{"count":0,"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=\/wp\/v2\/pages\/21\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/www.rrenterprises.on.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}