Testimonials
Marketing Manager's Meeting
- Allegiance Communications
- "As a novice RR user, I felt like the Marketing Manager.s meeting was very valuable training, giving me a better understanding of the dynamics involved in setting up both the campaigns and the packages. More than that, the training really does emphasize that there has to be a partnership between the marketing department and the people creating those package codes for the billing system - marketing knowing how to say what they want, and the other knowing what marketing was trying to accomplish."
Tracy Bass
Marketing Manager
- "As a novice RR user, I felt like the Marketing Manager.s meeting was very valuable training, giving me a better understanding of the dynamics involved in setting up both the campaigns and the packages. More than that, the training really does emphasize that there has to be a partnership between the marketing department and the people creating those package codes for the billing system - marketing knowing how to say what they want, and the other knowing what marketing was trying to accomplish."
- Delta Cable TV
- "Just wanted to say thank you very much for having me this past week, the Marketing Manager.s meeting was excellent! I learned a ton, and hope to be learning a lot more in the near future. Whenever you get word can you please let me know when the next basic training is, I am very interested "
Sue Lake
Marketing Manager
- "Just wanted to say thank you very much for having me this past week, the Marketing Manager.s meeting was excellent! I learned a ton, and hope to be learning a lot more in the near future. Whenever you get word can you please let me know when the next basic training is, I am very interested "
- Buckeye CableSystem
- "Though I am not in Marketing I thought this meeting was well worth attending. I am titled RRE Software Specialist and even after 2 years of working with RRE I have much to learn. I found this training to be especially informative for those creating packages and campaigns. There is a lot of forethought that needs to be involved in creating packages and campaigns and it is definitely a plus to know what the system is capable of, and how much or how little work is involved in creating what your company desires. I would highly recommend attendance at this meeting for those in marketing as well as for those supporting the RRE system."
Lisa Baker
RRE Software Specialist
- "Though I am not in Marketing I thought this meeting was well worth attending. I am titled RRE Software Specialist and even after 2 years of working with RRE I have much to learn. I found this training to be especially informative for those creating packages and campaigns. There is a lot of forethought that needs to be involved in creating packages and campaigns and it is definitely a plus to know what the system is capable of, and how much or how little work is involved in creating what your company desires. I would highly recommend attendance at this meeting for those in marketing as well as for those supporting the RRE system."
- Massillon Cable TV
- "I came out to the meetings with an attitude of dread and .Why do I need to learn this.. I left for home with a surprising knowledge of what the system could do to enhance our marketing efforts and a new appreciation for those that work with the system daily."
Shannon Delaney
Director of Marketing
- "I came out to the meetings with an attitude of dread and .Why do I need to learn this.. I left for home with a surprising knowledge of what the system could do to enhance our marketing efforts and a new appreciation for those that work with the system daily."
- Amtelecom Communications
- "Thank you for holding the recent Marketing Managers Meeting RR Training. I have been with my company for three years using the RR system on the customer service side, however I am very new to my current position in marketing and I was unaware of what your system was able to do. The training was very helpful in showing me the types of campaigns that could be used and the various reports I would be able to obtain from the system. I had never been in many of the screens/modules before but Carole was very informative and patient in explaining each field that would be required. Also, going over the packages module was very beneficial as so many services are being packaged and I now have a greater understanding of what the system is capable of. Being there helped me learn a lot of tips & techniques that I would not have learned by just reading through the manual. It was great having this training with so many other companies as it gave me an idea of what other companies in this industry are doing and how they are using the system to meet their needs. Being so new in the marketing field this training was very beneficial as it provided the groundwork I need to be able to effectively use the marketing modules."
Lindsay Bartlett
Marketing Coordinator
- "I felt this meeting was worth my time being there. I have used both the Campaigns, packages and reports but with going to this meeting I learned things that I did not know about to make my life easier. I was running reports but was not sure what the report was trying to tell me and being there helped understand what it was trying to tell me.
I think that anyone who creates campaigns, packages and reports but have limited knowledge would attend these meetings."
Bonnie Josten
Billing Administrator
- "Thank you for holding the recent Marketing Managers Meeting RR Training. I have been with my company for three years using the RR system on the customer service side, however I am very new to my current position in marketing and I was unaware of what your system was able to do. The training was very helpful in showing me the types of campaigns that could be used and the various reports I would be able to obtain from the system. I had never been in many of the screens/modules before but Carole was very informative and patient in explaining each field that would be required. Also, going over the packages module was very beneficial as so many services are being packaged and I now have a greater understanding of what the system is capable of. Being there helped me learn a lot of tips & techniques that I would not have learned by just reading through the manual. It was great having this training with so many other companies as it gave me an idea of what other companies in this industry are doing and how they are using the system to meet their needs. Being so new in the marketing field this training was very beneficial as it provided the groundwork I need to be able to effectively use the marketing modules."
- Mountain Cablevision Ltd.
- "I was able to attend the Marketing Managers Training Meeting hosted by RR Enterprises from September 24th to 28th, 2007. I feel that I've benefited from this training with time savings and understanding. Although I may not, personally, use everything I learned during this training session I can certainly see why it would be important to understand HOW it all works. This way when I'm introducing new ideas or wanting to implement new procedures I have a complete understanding of what my boundaries are with RRs software and how I can make it all happen within those boundaries. I was also able to have an open exchange of information and ideas with other marketing coordinators and managers that also use RRs software, which was extremely beneficial. The trainer, Carol, was phenomenal. She explained things extremely well, was open to feedback and kept the interest of her audience. It was definitely time well spent."
Cynthia Radcliff
Sales Analyst
- "I was able to attend the Marketing Managers Training Meeting hosted by RR Enterprises from September 24th to 28th, 2007. I feel that I've benefited from this training with time savings and understanding. Although I may not, personally, use everything I learned during this training session I can certainly see why it would be important to understand HOW it all works. This way when I'm introducing new ideas or wanting to implement new procedures I have a complete understanding of what my boundaries are with RRs software and how I can make it all happen within those boundaries. I was also able to have an open exchange of information and ideas with other marketing coordinators and managers that also use RRs software, which was extremely beneficial. The trainer, Carol, was phenomenal. She explained things extremely well, was open to feedback and kept the interest of her audience. It was definitely time well spent."
- Westman Communications
- "The Marketing Manager's meeting that I attended last week was very beneficial, there is a lot of material to cover and in such a short time. I have never done campaigns or packing so I have really learned a lot and I strongly feel that Marketing Managers should be attending these meetings, not just the person setting up the Campaign codes."
Emily Middleton
- "The Marketing Manager's meeting that I attended last week was very beneficial, there is a lot of material to cover and in such a short time. I have never done campaigns or packing so I have really learned a lot and I strongly feel that Marketing Managers should be attending these meetings, not just the person setting up the Campaign codes."
Technical Manager's Meeting
- Sunflower Broadband
- "Over my 27 years in Cable TV Operations, I have worked with a number of billing systems, including all of the big ones. I am continually amazed and impressed with the capabilities that RR has over and above any of the others. The booking program allows us to be as detailed and specific as necessary to manage a large number of technicians with various skill sets across multiple work zones. I am also very happy with the ability to break complex work orders into multiple jobs that can be assigned to as many different people or departments as are necessary to schedule, manage and track a job from order entry through completion."
Stephen Schneider
Director of Technical Operations
- "Over my 27 years in Cable TV Operations, I have worked with a number of billing systems, including all of the big ones. I am continually amazed and impressed with the capabilities that RR has over and above any of the others. The booking program allows us to be as detailed and specific as necessary to manage a large number of technicians with various skill sets across multiple work zones. I am also very happy with the ability to break complex work orders into multiple jobs that can be assigned to as many different people or departments as are necessary to schedule, manage and track a job from order entry through completion."
- Mountain Cablevision Ltd.
- "I wanted to say thank you RR Enterprises for putting the technical session together for us. It was very informative and a lot of good discussions came out of the week.
I know that RR Enterprises will continue to meet the needs of it's customers in a timely and forward thinking manner."
Tim Hall
Technical Operations Manager
- "I really enjoyed this training session. I found it very informative and the smaller class size seemed to encourage more in class communications. With so many different topics covered in the larger user training sessions that don't always relate to all companies it seems time is not always productive. This training session I found extremely informative and productive. Carole did an excellent job as always and it's always nice to see the programmers. I feel I always come back to the office with a little more knowledge of the system. I am looking forward to the future system enhancements that will accommodate the industry changes."
Julie Woodall
Work Order Controller/Administrative Assistant
- "I wanted to say thank you RR Enterprises for putting the technical session together for us. It was very informative and a lot of good discussions came out of the week.
- Seaside Cable TV
- "It was nice to have finally met you, Carole, and everyone that attended the training. As for the RR System itself, I really didn't know it's full capabilities and the depth of what it can offer cable companies. There are more reporting features than anything I have ever seen. I'm still compiling thoughts/notes on what Carole has taught us to see where some topics are best implemented. I have a much higher opinion of RR than when I first arrived. It is a very good product."
Shane Ferguson
Technical Operations Manager
- "It was nice to have finally met you, Carole, and everyone that attended the training. As for the RR System itself, I really didn't know it's full capabilities and the depth of what it can offer cable companies. There are more reporting features than anything I have ever seen. I'm still compiling thoughts/notes on what Carole has taught us to see where some topics are best implemented. I have a much higher opinion of RR than when I first arrived. It is a very good product."
- Sunflower Broadband
- "I found the Technical Managers Meeting to be extremely informative and beneficial. Thank you for giving us a glimpse of all the really useful things that RR can do to help us make our technical operations run much smoother. I am returning home with a renewed respect for the capabilities of RR both on the billing system software side and on the customer support side of your organization. I am bringing back a wealth of positive information about RR and am very glad I was able to attend this!"
Stephen Schneider
Director of Technical Operations
- "I found the Technical Managers Meeting to be extremely informative and beneficial. Thank you for giving us a glimpse of all the really useful things that RR can do to help us make our technical operations run much smoother. I am returning home with a renewed respect for the capabilities of RR both on the billing system software side and on the customer support side of your organization. I am bringing back a wealth of positive information about RR and am very glad I was able to attend this!"
General Support Comments
- CABO TV MADEIRENSE, SA
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"About the emergency call that we did last week, I want to thank Harold for the help and for the quick answer. The fast solution has been very important for us, in spite off the early hour in the morning, in Canada. It is not only your system that makes the difference, it is also your customer service/support. I want to congratulate RR for the excellent customer support."
Ricardo Cardoso
Director MIS
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"About the emergency call that we did last week, I want to thank Harold for the help and for the quick answer. The fast solution has been very important for us, in spite off the early hour in the morning, in Canada. It is not only your system that makes the difference, it is also your customer service/support. I want to congratulate RR for the excellent customer support."
- Sunflower Broadband
- "I found the Technical Managers Meeting to be extremely informative and beneficial. Thank you for giving us a glimpse of all the really useful things that RR can do to help us make our technical operations run much smoother. I am returning home with a renewed respect for the capabilities of RR both on the billing system software side and on the customer support side of your organization. I am bringing back a wealth of positive information about RR and am very glad I was able to attend this!"
Stephen Schneider
Director of Technical Operations
- "I found the Technical Managers Meeting to be extremely informative and beneficial. Thank you for giving us a glimpse of all the really useful things that RR can do to help us make our technical operations run much smoother. I am returning home with a renewed respect for the capabilities of RR both on the billing system software side and on the customer support side of your organization. I am bringing back a wealth of positive information about RR and am very glad I was able to attend this!"
- Mountain Cablevision Ltd.
- "The flexibility of RR's new Campaign module is an exciting feature that I'm sure our Marketing Department will be putting to good use! The expanded capabilities will provide the necessary tools to track campaign success via revenue generation and customer retention. I believe this new module will be a powerful asset to RR's customer base as well as Mountain Cablevision's... what more can we ask for!"
Sandra Price
Office Manager
"I really enjoyed this training session. I found it very informative and the smaller class size seemed to encourage more in class communications. With so many different topics covered in the larger user training sessions that don't always relate to all companies it seems time is not always productive. This training session I found extremely informative and productive. Carole did an excellent job as always and it's always nice to see the programmers. I feel I always come back to the office with a little more knowledge of the system. I am looking forward to the future system enhancements that will accommodate the industry changes."
Julie Woodall
Work Order Controller
- "The flexibility of RR's new Campaign module is an exciting feature that I'm sure our Marketing Department will be putting to good use! The expanded capabilities will provide the necessary tools to track campaign success via revenue generation and customer retention. I believe this new module will be a powerful asset to RR's customer base as well as Mountain Cablevision's... what more can we ask for!"
- Buckeye Cablesystem
- "The Marketing Managers meeting was extremely productive. I liked the fact that it was so interactive. It is invaluable for management to know what can and cannot be done within the system. It is also very helpful to hear what other systems are doing and the issues they are having. Thanks again. I look forward to future Manager's meetings."
Pam Koontz
- "The Marketing Managers meeting was extremely productive. I liked the fact that it was so interactive. It is invaluable for management to know what can and cannot be done within the system. It is also very helpful to hear what other systems are doing and the issues they are having. Thanks again. I look forward to future Manager's meetings."